Courses Overview:

This course introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes a set of processes involved in developing an IT framework and features the exciting and hands-on High Performance simulation that provides an interactive learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to take the Foundation Certificate in IT Service Management, or to participate in ITSM projects at any level. The 3-day course is 70 percent lecture and 30 percent interactive. The ITIL Foundations Certification Exam is administered at the end of the course. Taking the exam is optional.

Completion of this course can earn PMI members 18 PDU credits.

Courses Overview:

This 5-day course is based on the Service Management model described in the IT Infrastructure Library ITIL. The course uses experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. Mock exams and homework are set each day to prepare delegates for the final written exam. The course is designed to be taken on its own, or together with the Manager's Course in IT Service Management: Service Delivery.
 

Completion of this course can earn PMI members 25.25 PDU credits.

Courses Overview:

This 5-day course is based on the Service Management model described in the IT Infrastructure Library (ITIL). The course uses experiential education methods to build individual knowledge and skills within a group context. Students work through the theory interactively in classroom discussions and small groups, and make extensive use of case studies and practical exercises. The course includes course projects designed to facilitate understanding of the material and how it can be applied in a practical situation. The course is designed to be taken with the course in IT Service Support.

Completion of this course can earn PMI members 32.5 PDU credits